Over 150,000 companies around the world use Salesforce tools for different types of departments and business units. Salesforce is a leader in sales applications: with the latest technologies offered by Sales Cloud (whether it is cloud-hosted tools or virtual reality), sales teams are placed at a strategic crossroads where they can improve their sales. Salesforce is a leader in Customer Service Applications: With the Salesforce Service Cloud platform, service is as flexible as it is scalable, and any business can create great customer service with amazing customer experiences. Salesforce is a leader in Marketing Applications: Marketing Cloud, which offers a variant for this industry and is used to create personalized customer experiences across all channels. There are also: Community Cloud (for the creation and management of communities), Analytics Cloud (a Big Data tool to compile customer data) or even Apps Cloud (design of applications in a single ecosystem) which are just a few other options provided by Salesforce.
CRM or Customer Relationship Management refers to a set of software, processes, and business strategies that help organizations build long-lasting relationships with their customers. CRM software is currently the [...]