Salesforce has shared new best practices that help HR services to boost employees engagement.
Engaged and empowered employees drive growth. In fact, companies that value employee experience (EX) see up to 1.8x higher growth compared to companies that do not.
While there are many different physical, cultural, and technological aspects that contribute to employee experience, it really boils down to one thing: how easy or challenging it is for employees to do their best work. Employees want to be productive, get questions answered quickly, and be empowered to work from anywhere. And supporting employees’ physical health and wellbeing is critical to ensuring everyone can do their best work. Technology can play a key role across each of these core wants and needs.
HR and IT leaders are coming together to deliver a new employee experience in a work-from-anywhere world. Using a digital employee experience management platform, you can connect every employee and give the entire organization the tools needed to succeed. Employees can conduct wellness checks and get access to wellbeing resources in an app. They can take on-demand online learning courses to skill up on the most relevant skills for their role at your company. Work can be streamlined with a connected experience that centralizes knowledge, support, and access to apps and workflows.
Here’s how you can use technology to deliver a rewarding employee experience that drives growth:
Keep employees engaged, connected, and productive at work
From onboarding to communication to payroll, the technology a company uses plays a huge role in an employee’s experience from day one. If these systems aren’t integrated, it can result in wasted time and productivity. And in a work-from-anywhere era where digital workspaces are the primary workspace, it’s important to set your teams up for success.
Enhance productivity with one connected experience
Digital workspaces need to center around efficiency to help employees stay organized. The world is mobile, connected, and personalized. Give your employees the same modern experiences they have in life, at the office. Accelerate onboarding, transform content management, develop talent, and connect all your apps in one place. Integrate data from HR systems and centralize employee profiles, content, and access to apps in one tailored workspace.
Salesforce HR apps digital workspace
Empower employees to help themselves with a self-service help desk
Customer service is no longer just for customers. HR and IT can deliver the same level of amazing digital experience and self-service knowledge to all of your employees with a digital help desk. Employees need self-service tools to keep them happy, healthy, and productive. Centralize knowledge and self-service channels into one experience to help employees find answers for any question. Empower your employees with an intelligent help desk so they spend less time looking for answers and more time being productive. This helps everyone in your organization find the information they need with knowledge articles and open cases.
Salesforce HR apps helpdesk
Streamline employee service requests
Beyond the help desk, HR can partner with IT to ensure that employee experience is in tiptop shape when service is needed. A support ticketing system allows tech departments to manage tickets with tailored workflows to streamline requests. This empowers IT with tools to keep employees productive — and their digital devices secure, compliant, and updated — from anywhere.
Salesforce HR apps it tickets
Prioritize Employee Wellbeing and Safety
Manage employee safety across your organization
Employees need to be mentally, physically, and emotionally healthy in order to do their best work. They expect their companies to protect their safety as they work, and support their overall health and wellbeing. As an HR leader, you’ll want to provide the right resources and support to employees across regions, office location, and more.
Many leaders are getting more data-driven by leaning into wellness surveys by geography and office location to assess overall workforce health status. Custom surveys are a quick way to glean insights that matter most to your company, at scale, and in real time. Secure surveys and digital dashboards let you collect, review, and manage employee wellness and safety data from anywhere, all while respecting privacy. They can be sent quickly by email or via a mobile app where employees can securely share their wellness status and readiness to return to the workplace. These pulse surveys show that the company cares about employee opinions, and equip everyone with actionable information to enhance the employee experience.
Salesforce HR apps wellbeing
Support employees with health and wellbeing resources
Employee safety and wellbeing are critical for the future of work. In fact, recent Salesforce research found that 66% of employees are concerned about their mental health. Providing wellbeing resources helps maintain employee engagement and build resilience.
While HR has always been responsible for crafting benefit programs, it’s essential to support employees beyond standard healthcare benefits. HR and IT can show that the company cares in a new way: offer wellbeing resources that can be accessed from anywhere. For example, employees can open an app to take a quick wellbeing assessment that delivers science-backed solutions for reducing stress, building resiliency, managing work-life balance, and more. With this information in hand, employees have a clear vision of where they’re currently thriving and where they could use a little boost. Equipping your people with extended resources will enhance their wellbeing and enhance the employee experience.
Provide Online Learning for Every Employee
A strong onboarding experience is essential to employee success. Often, this hinges on the hiring manager, who has to package up documents, prepare links, and set up trainings for new hires. This is where HR can step in to be the hero — and not just for onboarding, but also for extended learning throughout the entire employee lifecycle.
A customizable learning platform lets you quickly develop education and training content for all departments, setting the stage and easing the change management needed in a time of transition. HR and IT provide the technology that lets departments build learning modules specific to the company and department’s needs. A consistent experience means all employees are working from the same knowledge base.
Upskill your entire organization from anywhere
As we move increasingly to an era of remote work, providing an online learning experience is a necessity. From upskilling your talent to providing a consistent educational experience across the company, there are plenty of reasons to build an obsessive learning culture. And HR leaders can benefit the business by finding the right tools to enable that learning culture at scale and from anywhere.
You can deliver a custom, engaging learning experience for your employees. With a customizable online learning platform, you can create learning modules quickly; deliver an engaging, learner-first experience; and gain actionable business insights. And to enable employees to work from anywhere, HR leaders are leaning into platforms that double as learning apps, so employees can learn on the go. A customizable learning platform lets you quickly develop education and training content for all departments, setting the stage and easing the change management needed in a time of transition. HR and IT provide the technology that lets departments build learning modules specific to the company and department’s needs. A consistent experience means all employees are working from the same knowledge base.