Ronan Rocha Tech Enthusiast CRM Consultant \u201cIt starts with small act and it only requires time\u201d 1. Can you introduce yourself and explain what your position is at UpCRM? My name is Renan Rocha, I'm Brazilian and I'm 32 years old. I'm basically a TECH enthusiast and I love things that make life easier. At UpCRM I'm a CRM Consultant more specialized with Development. 2. As a CRM developer, how do you enhance the client experience and their relationship with the company? Salesforce has an awesome place to develop our skills and comprehension of the environment called: Trailhead. It helps you start thinking more on how the company envisioned their system and you can then follow up by upgrading your skills obtaining certifications. Since my first certification, I learned a lot and I am now able to find out the best and easiest long-term solutions for our clients and partners. I really think that the best solution is the one that will ease everyone\u2019s life bring value to the final user. 3. Do you think that people are interdependent? I started my developer career a bit late when I compared myself to some of my friends who started at the age of 10. The passion came later for me. It has not been easy to be able to lead projects on my own as I had to learn everything from scratch. My main motivation has always been to be able to have an impact, to help federate a community. I strongly believe that small acts can have heavy impacts. I am grateful to all the people I met along the way and have help me find my way when I wanted to. I don\u2019t know if this is linked to the country I belong to or all the obstacles I overcome but we need to remember that the world is always spinning. You\u2019ll never know and tomorrow, you could be the one in need. 4. What do you do in your everyday life to show engagement to people or to society? I don\u2019t do this every day for sure but I've been a blood donor since I was 18. It started as simple as pushing a door to give blood because I wanted to help my community. In a certain way, I wanted to thank life for being in good shape and I thought that this action could help save a life. I am not expecting anything in return, I just think that sometimes we should take some time to help each other\u2019s and by being an example I hope that it will inspire people to do the same. 5. What could we do to not lose the chain of solidarity and maintain the feeling of being part of a community, which is something that we can finally find in Latin American culture (and others)? According to me, we need to change our mindset. We should not only think about ourselves neither expecting reward for good acts. We should show and most of all, take care of our planet, we only have one. I know that this may sound like a clich\u00e9 but it has never been that important than now to understand that everyone has an impact. It is Up to us to decide if it will be positive. The crisis has made us learn that taking more time for ourselves, to follow our health, care about our family is essential but it also shown us that the planet can feel better if we work all together and act jointly to make things change. As I said, it starts with small act and it only requires time. If you want to contribute and don\u2019t know where to start, I strongly recommend you to think about giving your blood. Once a father thanked me for having contributed to save his daughter\u2019s life. We are all sons and daughters and we can help our families. Check the Croix-Rouge Luxembourgeoise website with the prerequisites and information to give blood for the first time: https:\/\/dondusang.lu\/en\/its-my-first-time\/ and here to check the calendar for blood donations around you.