Yes of course, so there are quite a few stages when it comes to the implementation phase. Up CRM have a lot more detail on that and they outline that very clearly when you start working with them, but on our end there are kind of three main aspects in which we divided them into. So the first of which would be the organizational part the time management which we were very impressed with from up crm so what I mean by that is that they were extremely responsive, diligent, when it came to organizing different workshops, different trainings, and it also has to be said that in terms of being flexible, if something didn’t work out or there were any last minute changes and they were completely accommodating in that sense as well towards us.
Then another point we would like to mention as well in terms of content UpCRM know everything that you could know about a crm system and if they don’t know something they will make sure to research it and have it prepared for your next training session or your next workshop. So I know for several points we had mentioned something that maybe wasn’t the typical request for a crm system but by the next workshop that we had they had made sure to do the research and they had figured out how they could help us within that process.
And I think finally as well one point worth mentioning is the support that UpCRM offer they are with you every step of the way like I mentioned throughout my two previous points as well and they’re very responsive, they’re extremely accommodating when it comes to various requests and you can reach out to them at any time with anything that you notice along the process whether you don’t understand something or you would like to maybe change a minor detail and they’re very responsive and that’s in that sense as well so I think overall it it was a very positive experience from our end.