Take Steve Harris, applications manager at Thompson Pump & Manufacturing Co., for example. Steve was tasked with deploying Salesforce company-wide in an effort to unify all of its employees on a single platform for customer engagement. With Salesforce, Thompson Pump & Manufacturing Co. would streamline its sales process, from lead to quote to cash; maximize productivity, with access to information and reporting from anywhere, on any device; and build deeper relationships, with 360-degree views of every customer interaction.
With limited IT experience, Steve started gathering as much information as he could and forged new connections with Salesforce users via Twitter and online communities. That’s when he discovered Trailhead. According to Steve, “Trailhead is a really fun way to learn and it was especially fun interacting with other admins around the world who were in the same position I was. Soon, it became a competition. I started setting small goals for myself—50 badges, 100 badges and so on. Now, I’m a Salesforce Certified Administrator and in the process of rolling out Salesforce across my company. Already, we’re starting to see the benefits—monitoring information is easier and reporting is more streamlined. In the past, our outside sales team had to spend extra time manually reporting their activities for the week. Now, they have a mobile app where they can log customer updates in real-time.”