WHO WE ARE.

“During the past 20 years, we have successfully managed large teams and ran businesses mainly in Luxembourg, France and Switzerland. During our careers, we both have been confronted with too many IT solutions that didn’t deliver on expectations and even brought more complexity within the organization.

In the early 2000s, we witnessed the emergence of a new revolutionary IT solution: CRM. The simplicity of use and the potential of Customer Relationship Management for businesses fascinated us.

We decided to found UpCRM to promote and deliver efficient CRM solutions to the Luxembourg market, help organizations achieve their goals in sales, marketing and services development.

With a dedicated and passionate team of exceptional talents working in collaboration with our customers we are making every project a success.”

Patrick Ittah and Yves Leblond – UpCRM Co-Founders, Sept. 2013

Level Up!

UpCRM is a consultancy company offering strong expertise in customer engagement, cloud architecture and data management. We enable companies to become customer-centric by providing support to implement a Customer Relationship Management (CRM) solution.
Take on the digital challenge to bring new services, improve your customers’ experience and support a sales increase!

We launched UpCRM in September 2013 to support organizations in gaining deeper insights & build strong engagement with their customers, partners and employees to become fully customer-centric.

With an in-depth understanding of business best practices across organizations, UpCRM is the partner of choice in Luxembourg for Customer Centricity such as consulting, architecture, implementation, user training and coaching.

Our consultants’ team operates from Luxembourg, where we moved into new premises in 2018, and covers France, Germany, Belgium. We are also working on several projects in the United States.

WHY BECOME
CUSTOMER CENTRIC?
CRM AS A BUSINESS
STRATEGY KEY ELEMENT
BEST EMPLOYEE EXPERIENCE
VISION
OUR
PHILOSOPHY
OUR
CSR COMMITMENT
OUR COMMITMENT
TOWARD NONPROFITS
WHY BECOME
CUSTOMER CENTRIC?
CRM AS A BUSINESS
STRATEGY KEY ELEMENT
BEST EMPLOYEE EXPERIENCE
VISION
OUR
PHILOSOPHY
OUR
CSR COMMITMENT
0 consultants
holding 40 certifications
0 projects
across 60 different customers
0/10
Salesforce Customer Satisfaction mark
0 consultants
holding 40 certifications
0 projects
across 60 different customers
0/10
Salesforce Customer Satisfaction mark
0 consultants
holding 40 certifications
0 projects
across 60 different customers
0/10
Salesforce Customer Satisfaction mark

UpCRM SUPPORTS YOUR BUSINESS.

UpCRM SUPPORTS YOUR BUSINESS.

CONSULTING

Design & architect your
Customer Centric Company
around the most advanced CRM platform

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DELIVERY

Implement the most advanced CRM platform with your Business Teams, perfectly integrated in your current IT environment

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SERVICE

Our Support Team helps you to get the best of
the Salesforce Platform
for your business

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IT MAKES SENSE.

“Implementing a CRM is an act of faith by shareholders and managers in the company’s transformation.”

Yves Leblond, co-founder, UpCRM