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BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20200604T140000
DTEND;TZID=Europe/Paris:20200604T173000
DTSTAMP:20260525T174729
CREATED:20200323T134306Z
LAST-MODIFIED:20200625T135851Z
UID:7415-1591279200-1591291800@www.up-crm.com
SUMMARY:Salesforce Summer’20 Key Highlights Features
DESCRIPTION:What’s On?\nStay tuned to get this session agenda!\n\nSession will start at 14h\, until 17h30\, with a coffee break and time for exchanges & questions\n– Content may be subject to change – \n– Please note Registration is Mandatory – \n\n\n  \n\n\n\n\n\n\n\n\n\nRegistration:\n\n\n	 Your First Name\n	 \n	 Your Last Name\n	 \n	 Your E-mail\n	 \n\n\n\n\n	 Your Phone Number\n	 \n	 Your Company\n	 \n	 Your Title\n	 \n	\n		\n			[cf7ic "toggle"]\n			\n		\n		\n		 \n	\n\n\n×\n\n\n\n\n\n  \n\n\n\n\n\n\n\n\n\nRegistration:\n\n\n	 Your First Name\n	 \n	 Your Last Name\n	 \n	 Your E-mail\n	 \n\n\n\n\n	 Your Phone Number\n	 \n	 Your Company\n	 \n	 Your Title\n	 \n	\n		\n			[cf7ic "toggle"]\n			\n		\n		\n		 \n	\n\n\n×
URL:https://www.up-crm.com/salesforce-summer20-key-features/
LOCATION:UpCRM Premises\, 21\, rue des Joncs\, Howald\, 1818\, Luxembourg
CATEGORIES:UpCRM-Training
ATTACH;FMTTYPE=image/jpeg:https://www.up-crm.com/wp-content/uploads/2020/03/UpCRM-SalesforceSummer20.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20200526T080000
DTEND;TZID=Europe/Paris:20200526T123000
DTSTAMP:20260525T174729
CREATED:20200302T153724Z
LAST-MODIFIED:20250117T144103Z
UID:6287-1590480000-1590496200@www.up-crm.com
SUMMARY:Salesforce Reports & Dashboards
DESCRIPTION:What’s on?Discover how to create\, share or subscribe to reports & display your reports data in dynamic dashboards. \n\nIntroduction\nReporting Concepts: objects\, report types\, reports & dashboards\nReport types: list\, summary\, matrix & joint reports\nState Editor\nReport organization: groups\, roles & folders\nAdvanced features: Bucket Fields\, formulas\nDashboards\nHistoric values management: trends & snapshot\nReport subscription\nState extracts\nGDPR Individual Object\n\nWhat’s on?Discover how to create\, share or subscribe to reports & display your reports data in dynamic dashboards. \n\nIntroduction\nReporting Concepts: objects\, report types\, reports & dashboards\nReport types: list\, summary\, matrix & joint reports\nState Editor\nReport organization: groups\, roles & folders\nAdvanced features: Bucket Fields\, formulas\nDashboards\nHistoric values management: trends & snapshot\nReport subscription\nState extracts\nGDPR Individual Object\n\nRegistration & breakfast will start at 8h.\n\nSession will start at 8h30\, until 12h30\, with a short coffee break.\n– Content might be subject to change – \n– Please note Registration is Mandatory –
URL:https://www.up-crm.com/salesforce-reports-dashboards/
LOCATION:UpCRM Premises\, 21\, rue des Joncs\, Howald\, 1818\, Luxembourg
CATEGORIES:UpCRM-Training
ATTACH;FMTTYPE=image/png:https://www.up-crm.com/wp-content/uploads/2020/02/Dashboard.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20200317T140000
DTEND;TZID=Europe/Paris:20200317T173000
DTSTAMP:20260525T174729
CREATED:20200302T153024Z
LAST-MODIFIED:20200625T135807Z
UID:6786-1584453600-1584466200@www.up-crm.com
SUMMARY:Salesforce Spring’20 Key Highlights Features
DESCRIPTION:What’s On?\nEinstein Voice Assistant\,\nSimplify Logins and Profiles on Salesforce-Related Sites with Trailblazer.me\,\nApp launcher enhancements\,\nTry New Lightning Experience Features with the Lightning Extension for Chrome\,\nSalesforce surveys.\n\nSession will start at 14h\, until 17h30\, with a coffee break and time for exchanges & questions\n– Content may be subject to change – \n– Please note Registration is Mandatory – \nRegistration to this session is now finished.\nStay tuned for UpComing Trainings!
URL:https://www.up-crm.com/spring-20-key-highlights/
LOCATION:UpCRM Premises\, 21\, rue des Joncs\, Howald\, 1818\, Luxembourg
CATEGORIES:UpCRM-Training
ATTACH;FMTTYPE=image/png:https://www.up-crm.com/wp-content/uploads/2020/03/Spring20_highlights.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20191127T080000
DTEND;TZID=Europe/Paris:20191127T140000
DTSTAMP:20260525T174729
CREATED:20200310T183139Z
LAST-MODIFIED:20200610T085848Z
UID:6962-1574841600-1574863200@www.up-crm.com
SUMMARY:Front office digital transformation for Financial Services
DESCRIPTION:Salesforce & Up CONSULTING Luxembourg invited Luxembourg Financial Sector to a dedicated conference. \nAs new technology advancements in Cloud\, Mobile\, Social and Data Science are reinventing how business is done​\, Up CONSULTING & Salesforce experts will lead you through the connected platform that provides all your departments  with evermore personal customer interactions. \nRemain compliant while gaining​ insights to deliver the best Customer Relation in secured environments thanks to ​interventions of CSSF & ABBL. \nAdditionally\, Excellium Services will expose the different options to implement additional security cloud solutions to improve organizations’ security posture\, with measurable & demonstrable results. \nSalesforce personalized customer experience will be illustrated by the testimonial of a Luxembourg Finance customer. \nREAD MORE ABOUT THIS EVENT >Program:\nLevel Up your Clients’ Relationship Management!\nPatrick Ittah\nCOO\nUp CONSULTING \nThe regulatory environment\, game changer for Cloud Computing in Luxembourg\nDavid Hagen\nHead of IT supervision & Supervision of support PFS\nCSSF \nCloud adoption within the Financial Sector\nLaurent de la Vaissière\nABBL Cloud Computing Working-group Member\nAssociate Partner\, KPMG \nCommercial effectiveness through advanced analytics & presentation of one of the largest Salesforce implementation in Luxembourg\nEmmanuel Garcin\nManaging Director\, Front Office Transformation\nPricewaterhouseCoopers Luxembourg \nHow to make your journey to the cloud sunny\nCloud provides agility and time to market advantage but there is few things that you have to consider in order to avoid this journey to become a nightmare\nChristophe Bianco\nManaging Partner\nExcellium Services \nSalesforce vision:\nHow to accelerate transformation in a contexte of Cost/Income ratio tensions\nCyril-Laurent Cymbler\nSenior Director Industry Solutions GTM Financial\nSalesforce \nEvent sponsored by
URL:https://www.up-crm.com/event/front-office-digital-transformation-financial-services
LOCATION:Sofitel Europe\, Quartier Européen Nord\, 6 Rue du Fort Niedergruenewald\, Luxembourg\, 2015\, Luxembourg
CATEGORIES:UpCRM Events
ATTACH;FMTTYPE=image/jpeg:https://www.up-crm.com/wp-content/uploads/2020/03/4-mots-Forex-4ter.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20191119T113000
DTEND;TZID=Europe/Paris:20191119T143000
DTSTAMP:20260525T174729
CREATED:20200310T184237Z
LAST-MODIFIED:20200619T120507Z
UID:6990-1574163000-1574173800@www.up-crm.com
SUMMARY:Gear Up for Success with Salesforce
DESCRIPTION:Grow your Business in the Age of the Customer with Salesforce– Working Lunch Session –\nNovember\, 19th from  11:00 to 14:00\nSalesforce & UpCRM Luxembourg are teaming up for a special event!\n\n\nSession dedicated to Small & Medium Businesses\, on how to Grow your Business in the Age of the Customer with Salesforce. We will be joined by Izidor Ciglar\, F24 Managing Director\, sharing its successful journey. \nNew technology advancements in Cloud\, Mobile\, Social and Data Science are reinventing how business is done\, making it easier than ever to connect with your customers. But the “rules” of business have changed and this digital age has changed your customers and their expectations. The way you market\, sell and service has to change\, your business growth depends on it. \nJoin us to learn how businesses are creating opportunities for themselves in this exciting time – the Age of the Customer. Find out what companies are doing to find prospects\, win new deals\, keep customers happy and grow faster than ever.
URL:https://www.up-crm.com/gear-up-for-success-salesforce/
LOCATION:UpCRM Premises\, 21\, rue des Joncs\, Howald\, 1818\, Luxembourg
CATEGORIES:UpCRM Events
ATTACH;FMTTYPE=image/jpeg:https://www.up-crm.com/wp-content/uploads/2020/03/SF-Coddey-Success-Beach-Lit.jpg
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20190928
DTEND;VALUE=DATE:20190929
DTSTAMP:20260525T174729
CREATED:20190912T123610Z
LAST-MODIFIED:20201221T085031Z
UID:1587-1569628800-1569715199@www.up-crm.com
SUMMARY:How Salesforce Uses Salesforce?
DESCRIPTION:  \n  \nBehind The Scenes At A Hyper-Growth Company\nWe would like to invite you to join us on Wednesday\, August 28th 2019 at the Salesforce Amsterdam HQ\, for this exclusive event called ‘How Salesforce Uses Salesforce’. During this event we will take you behind the scenes on our strategy and tactics on how we run our own business and drive over 30% annual growth using our technology and the culture we set in the company. Topics we will cover include: \n\nHow salesforce runs its sales organisation\nHow salesforce applies data visibility and transparency\nHow salesforce markets itself in The Netherlands\nHow core functions use our technology: sales engineering\, partner management\, and customer success group (CSG)\n\nPlease confirm your attendance by registering here\, as space is limited. We hope to see you on the day! \n  \nSalesforce.com provides customer relationship management (CRM) service and also sells a complementary suite of enterprise applications focused on customer service\, marketing automation\, analytics\, and application development. \n  \n \n  \n \n 
URL:https://www.up-crm.com/how-salesforce-uses-salesforce/
LOCATION:Online
CATEGORIES:UpCRM Trainings
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190926
DTEND;VALUE=DATE:20190927
DTSTAMP:20260525T174729
CREATED:20200624T150707Z
LAST-MODIFIED:20200624T150808Z
UID:4462-1569456000-1569542399@www.up-crm.com
SUMMARY:Munich Service Cloud Community
DESCRIPTION:Munich Service Cloud Community – das Diskussions-Event. Wir freuen uns auf Sie!\nMit einem Wies’n Vormittag möchten wir das zweite Treffen der Munich Service Cloud Community feiern. \nWir freuen uns auf Sie! Gönnen Sie sich einen entspannten Nachmittag zum Wissenstransfer unter Gleichgsinnten und mit anderen Serviceleitern/- Verantwortlichen\, Vordenkern und Meinungsmachern. Seien auch Sie ein Trailblazer und tauchen Sie ein in den regelmäßigen Austausch mit Gleichgesinnten. Ziel von Salesforce ist der Aufbau einer lokalen Service Community\, damit SIE als unser Kunde eine Plattform zur offenen Diskussion haben.
URL:https://www.up-crm.com/munich-service-cloud-community
CATEGORIES:UpCRM Trainings
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190926
DTEND;VALUE=DATE:20190927
DTSTAMP:20260525T174729
CREATED:20190912T123238Z
LAST-MODIFIED:20201027T132024Z
UID:1582-1569456000-1569542399@www.up-crm.com
SUMMARY:Munich Service Cloud Community
DESCRIPTION:Munich Service Cloud Community – das Diskussions-Event. Wir freuen uns auf Sie!\nMit einem Wies’n Vormittag möchten wir das zweite Treffen der Munich Service Cloud Community feiern. \nWir freuen uns auf Sie! Gönnen Sie sich einen entspannten Nachmittag zum Wissenstransfer unter Gleichgsinnten und mit anderen Serviceleitern/- Verantwortlichen\, Vordenkern und Meinungsmachern. Seien auch Sie ein Trailblazer und tauchen Sie ein in den regelmäßigen Austausch mit Gleichgesinnten. Ziel von Salesforce ist der Aufbau einer lokalen Service Community\, damit SIE als unser Kunde eine Plattform zur offenen Diskussion haben.
URL:https://www.up-crm.com/munich-service-cloud-community/
LOCATION:Munich
CATEGORIES:UpCRM Trainings
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190826
DTEND;VALUE=DATE:20190827
DTSTAMP:20260525T174729
CREATED:20190912T124018Z
LAST-MODIFIED:20201027T132734Z
UID:1589-1566777600-1566863999@www.up-crm.com
SUMMARY:On Demand Webinar – Empower Customers With a Modern Self-Service Experience
DESCRIPTION:On-Demand Webinar\n\nDelivering a first-rate customer experience requires creating an online experience that seamlessly connects customers to the information and business process they need most to be successful. Whether customers want to find a quick answer or get anytime access to manage their account\, they expect an experience that is always on\, personalised and easy to use. \nTune in to our on-demand webinar and learn how Community Cloud: \n\nEasily extends business data and process from Salesforce and third-party systems in an engaging customer portal for any use case\nEnables companies to create beautifully branded\, mobile portals that effortlessly connect customers with the information and tools they need most\n\nOur expert speakers: \n\nEdward-Millington Jones\, Sales Enablement Manager\, British Airways\nRebecca Mackenzie\, Product Marketing Manager\, Service Cloud & Community Cloud\, Salesforce\nJoel Bynes\, Principle Solution Engineer\, Service Cloud\, Salesforce
URL:https://www.up-crm.com/on-demand-webinar-empower-customers-with-a-modern-self-service-experience/
LOCATION:Online
CATEGORIES:UpCRM Trainings
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190604
DTEND;VALUE=DATE:20190605
DTSTAMP:20260525T174729
CREATED:20190912T075552Z
LAST-MODIFIED:20201027T131411Z
UID:1558-1559606400-1559692799@www.up-crm.com
SUMMARY:Associations\, comment gérer votre base de données ?
DESCRIPTION:Workshop “En Pratique”\nUpCRM soutient les associations depuis sa création en 2013\, l’occasion de co-organiser une session pratique avec IMS Luxembourg\, autour de la thématique de la gestion de base de données\, à destination des associations “Membres Associés” dans le cadre du projet Part&Act. \nIMS facilite la collaboration entre le secteur de l’économie sociale et solidaire et ses membres pour décupler l’impact et l’innovation sociale\, au travers de transferts de compétences\, de partages d’expertise\, de mises en relation\, etc. \nLes organisations ont désormais un nombre croissant d’informations et données à gérer dans le cadre de leurs activités\, ce workshop avait pour but de les aider à structurer leur démarche. \nCes données sont liées à leurs bénéficiaires\, activités\, bénévoles ou encore donateurs\, données qui peuvent également être à caractère sensible. \nDecouvrir comment le CRM soutient les Associations
URL:https://www.up-crm.com/associations-comment-gerer-votre-base-de-donnees/
LOCATION:UpCRM Premises\, 21\, rue des Joncs\, Howald\, 1818\, Luxembourg
CATEGORIES:UpCRM Events
ATTACH;FMTTYPE=image/jpeg:https://www.up-crm.com/wp-content/uploads/2019/09/IMS-Up-Event-4-Juin-2-lit.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190523
DTEND;VALUE=DATE:20190524
DTSTAMP:20260525T174729
CREATED:20190912T080326Z
LAST-MODIFIED:20210417T083115Z
UID:1563-1558569600-1558655999@www.up-crm.com
SUMMARY:Give a boost to your nonprofit organization!
DESCRIPTION:Share with the Nonprofit Community its way to success\, while deploying best practices in interacting with their stakeholders: Donors\, Members\, Sponsors\, Funders\, Employees.READ MORE ABOUT THIS SESSION >Focus on your mission\n« Flechtwerk 2+1 GmbH For children with two homes »\nJobst Munderlein\, CEO and Founder of Mein Papa kommt! will explain how Flechtwerk leverages the Salesforce CRM solution to support its activities\, based on their strong expertise in the field of multlilocal family life\, connecting children with their parents after separation when far distances complicate life.\nFlechtwerk visiting program “Mein Papa Kommt” (“Daddy is Coming”) for non-resident fathers and mothers was awarded as “startsocial” winner by chancellor Angela Merkel in 2012. \nChoose the right solution:\nTechnology can change the world when used for good!\nSalesforce.org puts the world’s best technology in the hands of nonprofits and educational institutions\, so that they connect their nonprofit organizations and accelerate their impact.\nLisa Grotenrath\, Account Executive at Salesforce.org\, will present the Salesforce.org program in charge of nonprofit organizations\, and how your organisation can take benefit from it. \nSet the path to success:\nKey success factors for CRM Implementation to support the development of Nonprofit Organizations\nYves Leblond\, Director of Consulting and Innovation at UpCRM\, a Salesforce.org partner will present a structured approach to set up a CRM environment that supports a better engagement of the different stakeholders of a Nonprofit Organization. A structured project approach to help non-profit organisation to provide the best Customer Experience for Donors\, Sponsors\, Volunteers\, Employees and Funders.
URL:https://www.up-crm.com/boost-nonprofit-organization-munich
LOCATION:UpCRM Premises\, 21\, rue des Joncs\, Howald\, 1818\, Luxembourg
CATEGORIES:UpCRM Events
ATTACH;FMTTYPE=image/jpeg:https://www.up-crm.com/wp-content/uploads/2019/09/UpCRm-Nonprofit-Banner-crop.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190521
DTEND;VALUE=DATE:20190523
DTSTAMP:20260525T174729
CREATED:20190912T082310Z
LAST-MODIFIED:20210722T141642Z
UID:1567-1558396800-1558569599@www.up-crm.com
SUMMARY:UpCRM & Salesforce @ICT Spring 19
DESCRIPTION:When we look at the 4th industrial revolution\, it’s all about being connected to your customer and the challenges that the financial services industry faces. Open Banking and customer expectations have forced financial institutions to collaborate with FinTechs\, but how does this work with many different partners? \nJoin Sander Daniels\, Regional VP for Financial Services at Salesforce to look at the benefits of an Open\, Cloud-based ecosystem. \nSalesforce Keynote ICT Spring by Sander Daniels\nFinTech Summit – Tuesday\, May 21st\nSalesforce Financial Cloud Keynote >About ICT Spring \nICT Spring is a global tech conference hosting an array of international professionals. It offers the participants a unique opportunity to deepen their Digital knowledge\, capture the value of the fast-growing FinTech\, drive innovation in the Supply Chain industry\, pierce the secrets of IT Security and explore the impact of Space technologies on terrestrial businesses. All this through high level conferences\, exhibitions and demonstrations of the latest tech trends and Innovations. ICT Spring is hosted within the Digital ICT Week\, organised by the Luxembourg Chamber of Commerce and Farvest in order to stimulate digital transformation\, illustrate the latest tech trends and present growth opportunities for startups and SMEs.
URL:https://www.up-crm.com/upcrm-salesforce-ict-spring-19
LOCATION:ICT Spring
CATEGORIES:UpCRM Events
ATTACH;FMTTYPE=image/jpeg:https://www.up-crm.com/wp-content/uploads/2019/09/ict-spring.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190404
DTEND;VALUE=DATE:20190405
DTSTAMP:20260525T174729
CREATED:20190912T082817Z
LAST-MODIFIED:20201027T132812Z
UID:1573-1554336000-1554422399@www.up-crm.com
SUMMARY:Session d’échanges Talend & Petit déjeuner à Luxembourg
DESCRIPTION:Talend peut vous aider à obtenir des données propres\, conformes et complètes pour tous dans votre entreprise : Déployez dans n’importe quel environnement – Intégrez instantanément les données de n’importe quelle source plus rapidement que jamais – Filtrez les données de mauvaise qualité avant qu’elles n’entrent dans vos systèmes – Ayez confiance en vos données afin de réduire les risques pour votre entreprise. \nProgramme :Découvrez comment la plateforme Talend aide LuxAviation à consolider ses données et à en améliorer la qualité \nAvec François Rogler – Solution Architect\, LuxAviation \nIntégration de données avec le CRM\nAvec David Talaga – Senior Product Marketing Manager\, Talend \nEvènement  terminé\, restez connecté pour le prochain ! \nOu envoyez-nous une via le formulaire de contact pour recevoir nos évènements par email.
URL:https://www.up-crm.com/session-dechanges-talend-petit-dejeuner-a-luxembourg
LOCATION:UpCRM Premises\, 21\, rue des Joncs\, Howald\, 1818\, Luxembourg
CATEGORIES:UpCRM Events
ATTACH;FMTTYPE=image/png:https://www.up-crm.com/wp-content/uploads/2020/03/Banner-Photos-Talend-2-1200-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20180517T090000
DTEND;TZID=Europe/Paris:20180517T140000
DTSTAMP:20260525T174729
CREATED:20200319T111415Z
LAST-MODIFIED:20200921T112346Z
UID:7227-1526547600-1526565600@www.up-crm.com
SUMMARY:Level Up your Customer Experience with Salesforce & UpCRM
DESCRIPTION:These interactive sessions are the perfect occasion to hear more about Salesforce and attend demos featured by specialists from Salesforce! Discover a great way to make an impact on your business\, adopting a customer centric approach. \nCome and meet speakers among Luxembourg customers sharing their CRM journey. \n\n\n\n\n\n\n  \n9.00 – 11.45: Interactive Sessions\n \n\n\n\n\nUpCRM \nWelcome & Introduction: Your Customer Journey Starts with your Employee Journey\n\n\n\nPatrick ITTAH \nCo-Founder \n\n\n\n\n\nFondation Follereau Luxembourg \nNoble Missions deserve Great Technology\n\n\nConny REICHLING \nChargée de Direction \n\n\n\n\n\nSalesforce \nFind\, Win\, Keep: The Power of Salesforce Multi-Cloud\n\n\n\nAnn HEYVAERT\n \n Sr Manager Partner Sales \nBenoit SOMERS \nSales Director \n\n\n\n\n\nAlter Domus \nHow Salesforce CRM has helped us piloting our growth\n\n\nJonathan VEILER \nHead of IT Development \n\n\n\n\n\nExcellium \nBoost your marketing campaigns and generate leads with Salesforce Pardot \nSettle GDPR compliance readiness\n\n\nChristophe BIANCO \nManaging Partner\n \nAmélie DIDION \nMarketing Specialist \n\n\n\n\n15 minutes: Coffee Break\n\n\n\n\n\nSkeeled \nI want my CRM operational in one week!\n\n\nOlfa DJEMAL \nHead of Sales \n\n\n\n\n\nSalesforce \nAI for Sales Cloud & Service Cloud demonstrations with Einstein\n\n\n\nCarmina COENEN \nDirector Solution Engineering\n \nGianni COOREMAN \nLead Solution Engineer \n\n\n\n \n\nRound Table \nHow to offer Best Customer Experience\n\n\n\nAll guests speakers \n\n\n\n\n11.45 – 13.30: Networking Lunch
URL:https://www.up-crm.com/level-up-customer-experience-salesforce
LOCATION:UpCRM Premises\, 21\, rue des Joncs\, Howald\, 1818\, Luxembourg
ATTACH;FMTTYPE=image/png:https://www.up-crm.com/wp-content/uploads/2020/03/iNVITATION-1705-615-320-bis.png
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